FREQUENTLY ASKED QUESTIONS

What size will fit me?

If you are unsure what size you are, take some measuring tape and measure from the tip of your nose to the base/tip of your chin bone. If this is around 8 - 13.5cm, we recommend an adult mask. If the distance is around 8cm or less, we recommend a child mask. If you are in between sizes, you should make an assessment of your nose and face size. Rounder/larger noses and face will probably work better with a larger size mask. Smaller/thinner noses and faces will probably work better with a smaller size mask.

How quickly will you ship?

If your SMASK is in stock, it will take approximately 4-7 working days to get to you. However, with the current COVID-19 crisis, delivery may take a little longer than the usual delivery times mentioned upon checkout due to delays from the Courier company and/or manufacturing backlogs.

Where are you based?

We are based in Motueka, located at the top of the South Island in New Zealand.

Where do you ship to?

We ship to all standard locations and addresses within New Zealand.

Are your masks certified?

No our masks are not PPS certified or anti-viral. However they do contain 5 layers when used with a Nanofiber filter. The tri-layered Nanofiber SETA® Filter is a revolutionary approach to air filtration. Using electrospun nanofibers infused with antibacterial additives to trap even the smallest airborne particles. This goes some way in helping you from spreading the virus and gives you that certain element of security when visiting essential services or outdoors.These masks are only to be used as an everyday mask and are NOT a medical/surgical mask. We recommend adhering to all Government and WHO recommendations as to preventing the virus.

Can I machine wash the masks?

Yes you can machine wash or hand wash your mask. For instructions on how to care and wash your mask click here.

How long will the mask last?

Our masks are reusable, meaning you can wear them time and time again without having to purchase a new one. As long as the breathability of the mask doesn't decline it can be used. The filter efficiency may degrade after some months of intensive use.

What are the masks made from?

PATTERN MASK:

A double layer of 100% Cotton.

Filter layer is recommended to be SETA® Nanofiber filters which is 0.5gsm Nanofiber between two layers of polypropylene. This fits into our 100% Cotton pocket so you can regularly change out the filter.

3mm or 6mm White or Black elastic loops.

PLAIN MASK:

A double layer of natural Linen/Cotton blend that is 55% Linen and 45% Cotton and is prewashed.

Filter layer is recommended to be SETA® Nanofiber filters which is 0.5gsm Nanofiber between two layers of polypropylene. This fits into our 100% Cotton pocket so you can regularly change out the filter.

3mm or 6mm White or Black elastic loops.